Automated task creation

Task status and reporting — Task status & reporting
The problem

Turning everyday requests into Plannr tasks by hand eats your team’s day — and every task email carries personal data that shouldn’t be copied around manually.

Task emails routinely contain client data. Moving it by hand, between inboxes and a CRM, is an avoidable handling risk — and one nobody can evidence afterwards.

“Half my morning goes on typing requests into Plannr as tasks.”

— Operations manager

“Tasks get raised inconsistently — wrong category, wrong owner, missing detail.”

— Adviser
Task status and reporting — — Head of Compliance
By hand

Every task request is re-typed into Plannr by hand today — inconsistently, and with personal data moving manually.

Task status and reporting — Weeks
What we do

The solution

Staff email a designated group; the system reads the request and builds the Plannr task — structured, categorised, assigned, and with personal data stripped first.

Task status and reporting — The solution
Raise a task by email

Staff create a task simply by emailing a designated group — no forms, and no manual entry into Plannr.

Task status and reporting — A live picture, not a manual pull
Structured, categorised, assigned

The system reads the request and creates a properly categorised task in Plannr, assigned to the right owner with the detail attached.

Task status and reporting — What to chase, and who to chase
Personal data redacted first

Names, NI numbers, sort codes and account numbers are masked before any AI sees the text — nothing sensitive leaves your control.

Task status and reporting — Average time-in-status, compared
Automation first, human where it matters

Rules do the routine work; AI only interprets the free text where judgment is needed, and anything ambiguous goes to a review queue.

Task status and reporting — Defensible for compliance
How it works

How a task gets created

From an email to a structured Plannr task — automatically

Task status and reporting — How the picture is built
Request
Task status and reporting — Input
Staff email the group
Task status and reporting — Input
Free-text request
Task status and reporting — Input
Attachments included
Task status and reporting — Input
No Plannr login needed
Task status and reporting — Owner & dates
Protect
Task status and reporting — Input
Detect personal data
Task status and reporting — Input
Mask NI & account numbers
Task status and reporting — Input
Redact names
Task status and reporting — Input
Safe to process
Task status and reporting — Flag outliers
Create
Task status and reporting — Input
Read the request
Task status and reporting — Input
Set category & owner
Task status and reporting — Input
Build the Plannr task
Task status and reporting — Where you’re slow
Confirm
Task status and reporting — Input
Task appears in Plannr
Task status and reporting — Input
Owner notified
Task status and reporting — Input
Ambiguous items queued
Task status and reporting — Audit-ready report
Task status and reporting — Audit-ready report
Task status and reporting — Audit-ready report
Results

What changed for the client

Task creation taken off your team’s plate — consistent, correctly assigned, and logged.

Measured on the Plannr implementation at a UK financial advice firm.

1 email
Raises a fully structured Plannr task
0
Manual entries into Plannr
100%
Personal data masked before any AI
Task status and reporting — Input
Consistent tasks — right category, right owner
Task status and reporting — Input
Client data redacted before processing
Task status and reporting — Input
Ambiguous requests flagged for a human
Task status and reporting — Input
A governed rollout: test, parallel run, live
MoiraCorp Academy — Technical Library

How much of your team’s day goes on creating tasks?

We’ll show you where automation takes the admin off their plate — and where it doesn’t.